Call Recording

[mwilson75]

I love your software.  Thanks!  But,... I am in an environment where calls need to be recorded.

None of the calls we make with Noojee get recorded as if they were made from the extension I called from.  Have I installed it wrong or is this normal/expected behavior?

Is there a fix or work around?

[Brett Sutton]

Not certain.
One thing to remember is that from asterisks perspective the call is an inbound call.
This also affects cdr records.
If you are configured to record outbound calls and not inbound then that may be the source of the problem.
The other thing to look at is the context you are using for noojee click.

[mwilson75]

Thanks for your help.  I have been away from this project for a while but I am back on now and still can't seem to get a call initiated by Noojee Click to record.

The context in Noojee 1.0 config is from-internal, the same as my in-house extensions.

The calls show up in FreePBX "Call Monitor" but there is no click through to listen to them.  Inbound and Outbound recording is set to always and works fine on inbound calls and outbound manual dial.

Do you have any more ideas that might give me a hint?

[EiddaChan]

I wonder If you have found any solution to this ?

I am having same problem. All calls made with noojee don't show-up in Elastix recording monitor.

[EiddaChan]

SOLVED 

I had to put in my extention no in the caller ID (Noojee Configeration)!

The calls show up in the elastix recording monitor just fine.

[Brett Sutton]

Eidda,

nice find and thanks for reporting the solution back to the forum.

Brett.