Unattended Transfer

[akavan]

We are looking to change our receptionist desk from lots of sidecars to Noojee Receptionist.  However, I can't figure out how to do something in the demo.

Using our old system, 95% of the time we do unattended transfers that, if the person on the other end doesn't answer the phone, will drop them into that persons voicemail (our standard internal dialing does that).  Is there a way to get this same behavior from Noojee?  We also have some extensions that are not tied to physical devices but to other dial plan constructs.  Does Noojee Receptionist support that as well?  Ideally I want to be able to tell Noojee Receptioist to just goto(from-sip,exten,1) when we try to call internally.

[rlsutton1]

Hi,
in the config on the Asterisk tab there is an option to "use sip/ to dial extensions", if you turn this off you should get the desired affect.

There are some general asterisk issues when using local/ and you should make sure your dialplan behaves correctly when using local/. for example you can create loops that endlessly spawn new calls, but that would be the product of a badly written dialplan and is not normal.

[akavan]

I did that and it kinda works however my extension dial plan looks like:

exten => 1540,1,Dial(SIP/1540|20|WKTwkt)
exten => 1540,2,Answer()
exten => 1540,3,Playback(beep)
exten => 1540,4,Wait(1)
exten => 1540,5,Voicemail(u1540)
exten => 1540,6,Hangup()

If the receptionist uses Noojee Receptionist to call that extension, it tells her that the far end did not answer after the first dial part of the plan.  However, the leg of the call that is actually calling the remote extension continues to run, so the person called gets an empty voicemail message.

Any clue how to fix this?

[akavan]

Well I'm an idiot.  The receptionist console lets you know that the far end did not answer the call whenever it hits a voicemail call.  So it is working as it should.

I really love this program!