Configure Polycom for Auto Answer

[Brett Sutton]

Noojee Receptionist is designed to work with a headset to provide optimal operation.

Most handset need to be configured before they will accept the Auto Answer header.

The following describes how to set this up for Polycoms.

To do this you must set the Auto Answer header in Noojee Receptionist to:

Code:

Alert-Info: Ring Answer

Via the Web UI
The polycom does not support configuring the auto answer settings via the Web UI. It can only be done via a provisioning system.

Via provisioning configuration files

The polycom support provisioning via tftp, ftp or http. The following describes the changes which need to be made to the default provisioning files.

Edit the sip.cfg file for the Polycom phones (in your tftp, ftp or http provisioning directory)

Find and confirm that the <alertInfo tag has a value of 'Ring Answer'

Code:

<voIpProt>
      <alertInfo voIpProt.SIP.alertInfo.1.value="Ring Answer" voIpProt.SIP.alertInfo.1./> 

Find the <ringType  element and look at the 4th entry:

Code:

<RING_ANSWER se.rt.4.name="Ring Answer" se.rt.4.type="ring-answer" se.rt.4.timeout="2000" se.rt.4.ringer="2" se.rt.4.callWait="6" se.rt.4.mod="1"/>

Change the timeout to 300 milliseconds to shorten the ring time. We really just want a quick beep, you may need to fiddle with this value. The line should look as follows after you have changed it.

Code:

<RING_ANSWER se.rt.4.name="Ring Answer" se.rt.4.type="ring-answer" se.rt.4.timeout="300" se.rt.4.ringer="2" se.rt.4.callWait="6" se.rt.4.mod="1"/>

Now reboot the polycom so that it picks up the new config from your provisioning server.